Quotations

All quotations issued are only valid for 2 weeks, and are subject to availability.

All quotations made are made on the assumption that the serving of the food it buffet style and is served all at once. If the serving of the food is different then you must state that so we can give you a quote accordingly.

Order Confirmation & Payment 

Confirming an order will require a non-refundable deposit. Such deposit assumes the understanding and acceptance of our terms and conditions. The deposit amount will depend on your order.

When placing an order viably or written we assume that you accept our terms and conditions.

The total remaining balance must be paid ten (10) days prior to the first function. Failure to make payment may result in your order being cancelled and we may retain the deposit. Charges will also occur in the event of dishonored payments and banking charges with a minimum of £35+Vat.

Before paying a deposit please make sure that you have been given the correct quote for your event. For us to give you the correct quote we need to know the following before we can give you the final costs:

We do not need your final menus, itinerary and full payment until 10 days before the event.

If you place an order that is within two weeks of the event date then we need the full menu choice as well as full payment.

We work strictly on a first come first serve basis. This means we take the order of the first person that pays the deposit. The earlier you come pay the deposit, the better it is for you as we would hate to let you down as we are very busy and always get fully booked fast.

You may be required to sign a contract. If a contract is not required then all emails, meetings and phone conversations are counted as our contract.

All payment for the waitress company should be made direct to them and has nothing to do with us.

Cancellation

Cancellation of any orders must be provided in writing. In the event of a cancellation, any payment made shall be retained by us.

Dips Foods reserve the right to cancel any order and will return the deposit (We will give notice before we cancel an order). If the client breaks any of our terms and conditions at any time we reserve the right to cancel the order and retain any payment made. You may be charged the full amount if the cancellation is within one month from the date of the function.

Delivery & Storage

All catering order below 100 guests will incur a delivery charge of a minimum charge of £25 if you require this delivery service. All orders above 100 guests are entitled to free local delivery.

It is the client’s responsibility for insuring that parking is available for all of our vehicles near the entrance of the venue. If there is no parking for our vehicles and we incur any parking fines or if we get clamped, the clients are responsible for any such charges arising. Clients are responsible for congestion and parking charges. The same also applies to the client regarding the waitress company.

When food has been delivered please ensure that the food is stored away from direct sunlight or heat sources and off the floor.

On-site Catering & Kitchen Service

When our kitchen service is hired, the clients are responsible for ensuring that the venue is open for access at the agreed time. We do not accept any responsibility for any delays arising that our out of our control.

When our team comes on-site to cater, they will have a set number of hours that they will stay. This will be discussed with the client when the Kitchen Service is hired when placing the order. We reserve the right to make additional charges for events that run beyond the time agreed upon. The minimum charge is £10 per person per hour.

If the function is at home we will need a minimum number of two 4.5 foot tables, lots of power supply (please ask for more details) and access to all your kitchen facilities. Most of the times we do not need to use your kitchen but if we do, then our staff will clean all areas which have been used by us.

You must ensure that when our kitchen team comes on site to cater, you must provide appropriate & safe kitchen space for us to work. If unsafe or inappropriate work space, we are not responsible for any service or products that cannot be provided. It is your responsibility to ensure safe and appropriate working space.

When our Kitchen Service is hired, clients are required to take any cooked leftover food as we do not take any cooked food back. If the client decides not to take the leftover food home, we will dispose of it on site.

Loss & Damage

The client is responsible for the damage or loss of any items supplied by Dips Foods. Clients are also responsibility for any damages or loss of items by other family members, guests or invitees. We will inform you within 31 days of any cost in repairing or replacing any items that Dips Foods as supplied. Payment must be made within 7 days of the notice being issued. This also includes equipment that we have hired from other companies on behalf of you.

If the items have been damaged by us then we will not charge you for them.

Fire Extinguisher

When our catering team comes to your home premise to do catering or friend’s home, you must ensure that a fully working multipurpose fire extinguisher is available for use if needed. Other venues such as hotels or halls are not your responsibility and are the responsibility of the venue itself.

Alterations

Any changes to the final menus, services or final catering numbers must be made 10 days prior to the first event. Any changes to the menu or services within 10 days to the event may not be accepted.

If your numbers increase within the last 10 days, we may be able to cater for your needs and if so you agree to pay for the additional costs. The numbers cannot drop within the last 10 days at any point.

We reserve the right to substitute items on the menu that become unavailable in the open market or that exceed reasonable market costs. We will notify the client for approval if time allows.

Catering Services Guarantee

When informing us of final numbers to cater for please make sure you include yourself, family, guest and all personal working for you (e.g. musicians, DJ, waiters, Mandap People, Decorators, Maraj, Coordinators, Photographers and etc.). If our kitchen service (staff who only works inside the kitchen) is hired then these people do not need to be counted in your final numbers.

It is your responsibility to ensure that you give us the correct number of guest to cater for as our menus are sold on a per guest basis. We are able to guarantee our services for the order that you give us.

On the day of an event if the number of guest exceeds the number of people that we have been ordered to cater for, we reserve the right to stop serving and start clearing up. We also reserve the right to charge you for all the number of extra guest that eat on the day, which you agree to pay for. The charge for each extra guest will be the agreed plate price plus £1 extra per person. If you give us incorrect information regarding anything we reserve the right to take action.

Other

You must make sure that you inform us of any allergies that you or your guest suffers from 10 days before the event.

We aim to read and reply to your emails once a day but sometimes we may be busy and won’t be able to reply back. If the question/menu or whatever it may be is important please give us a call between the hours of 10am to 5pm. If no answer then please try again until we answer the phone. Our telephone numbers can be found in the contact us section on this website.

If you order our unlimited soft drinks service, a fair usage policy applies. Please ask us for more details regarding this.

Any abuse or threatening behavior will not be tolerated at all and we reserve the right to take action. For more details regarding this please call us and also email us.

All costs/deposits for venue and waste disposal services are the client’s responsibility.

The waitress staff (if hired) will dispose all rubbish on site. We will not take any rubbish back with us due to cross contamination risks. If there are no bins available to dispose the rubbish, the client is responsible for the disposing of the rubbish.

By law the waitresses are entitled to a 30 minute break minimum every 4 hours.

If there are any delays which our not due to us, we will pass on any charges that we incur to the client. The client is responsible for these charges.

All utensils must be washed and dried thoroughly and returned to us the following day of your event. If you fail to do so, you may be charged a minimum £25 per day.

Clients must bring black bags for the rubbish, empty containers for leftover food and extra drinking glasses to the venue If not stated differently by us.

Our terms & conditions may change on our website without notice. We recommend that you check them on a frequent basis as we assume that you have read and accepted them. We also recommend that you read our privacy policy as we assume you have accepted them as-well.

When you book us for a function, we may need to come see the venue for ourselves. We may also need to send the venue our documentations and this will be sent to them via email upon request direct by them.

Liability

Dips Foods Ltd has sufficient Public Liability Insurance and will always maintain it. We advise that all food must be consumed within two hours of initial serving. Any food consumed two or more hours after first being served, is at the client’s discretion and therefore becomes their responsibility. It is your responsibility to insure that you give us appropriate serving time so that we can serve within two hours. We will then serve according to your instructions after the 2 hours are up.

Dips Foods shall have no responsibility or liability for failure to supply any services when prevented from doing so by strikes, traffic, accidents or any cause beyond our control, or by orders of any governmental authority.

When our Kitchen Service is hired, we will not allow anybody in the kitchen due to health and safety and liability reasons. You must and I repeat must make sure that nobody apart from the kitchen staff enters the kitchen. If any other member of guest/ family member enter the kitchen, you will be responsible for all liability and insurance for all personal in the kitchen. If there is a constant problem of guest entering the kitchen or not leaving then we will reserve the right to stop working, clear up and walk away as you have not complied with this condition.

Dips Foods Ltd accepts no liability whatsoever arising from a result of any representations, breach of contracts, late delivery of product, negligence or otherwise including but not limited to any liability for indirect or consequential loss, or loss of profits, revenue, business or goodwill except for liability of death or personal injury caused by Dips Foods Ltd negligence.

Website Usage

This website contains material which is owned by us or has been given to us for our use. This includes, but is not limited to:

All of our material is copyright protected. This also includes downloadable material from our website or via emails (these emails can be direct from us or from a client, family member or friend).

We reserve the right to use any images that we (dips) or our business partners (companies that we work alongside) take at the event for use on our website or other documents. You must inform your entire guest about this.

Our website may contain links to other websites. We do not have any responsibility for the contents of the linked websites. We only provide these links for your convenience.

Complaints

If there was ever to be a complaint, you need to email us at info@dipsfoods.com within 7 day of the complaint. Otherwise we must get a letter from you within 7 days of the complaint to our office (address in contact us section of this site).

You need to inform us in writing that you do not want us to take pictures at your function and place them on our site or on documents. Only the client who has booked us can inform us about this by emailing us at info@dipsfoods.com before the function. If the pictures are uploaded on the site, the client has 7 days to inform us via email at info@dipsfoods.com to remove the image from the date the images were uploaded on our website or document. If you inform us after 7 days, we reserve the right not to take them down.