The following Terms and Conditions (t&c) have
been set by us (Dips Foods Ltd). When placing an order with us, we assume that
you have read, understood and accepted the following terms and conditions. The
orders can be placed in person, over the telephone, via emails or even via our
website. Liability for misunderstandings on instructions placed verbally is not
accepted at all.
All quotations issued are only valid for 2 weeks
(14 days including weekends), and are subject to availability.
All quotations made are made on the assumption that
the serving of the food it buffet style and is served all in one go. If the
serving of the food is different then you must state that so we can quote you accordingly.
Order Confirmation & Payment
Confirming an order will require a non-refundable
deposit. Such deposit assumes the understanding and acceptance of our terms and
conditions. The amount of deposit will depend on the size of your order.
When placing an order verbally/written we assume
that you accept our terms and conditions.
The total remaining balance must be paid ten (10)
days prior to the first function (which also includes weekends). Failure to
make payment may result in your order being cancelled and we may retain the
deposit. Charges will also occur in the event of dishonored payments and
banking charges with a minimum of £35+Vat. If you do cancel the order within 14
days of the event taking place, you may be charged the full amount as a result
of lost of income for us.
Before paying a deposit to confirm your booking, please
make sure that you have been given the correct quote for your event. For us to
give you the correct quote we need to know the following before we can give you
- Date of function
- Venue name and address
- Number of people to cater for (this can be an
apx number if you don’t know the correct numbers)
- Serving style
- Your full itinerary (well as much as you can)
- Are you going to be having waitresses or are
you going to serve the food yourselves
We do not need your final menus, itinerary and
final number of people to cater for until 14 days (weekends are counted as
days) before the event. The full remaining payment for all orders must be
cleared funds in our account 10 days (weekends are counted as days) before the first
event you have booked.
If you place an order that is within two weeks of
the event date then we need the full payment to confirm the order.
We work strictly on a first come first serve basis.
This means that the first person who pays a deposit will have the date. As you
know we are always busy and have loads of enquiries for the same day, so the
earlier you come pay the deposit, the better it is for you as we would hate to
let you down and say are fully booked.
You may be required to sign a contract. If a
contract is not required then all emails, meetings and phone conversations are
counted as our contract.
Please note that Dips Foods Ltd only supply kitchen
staff, food and other items related to food. Please note that we may arrange
waitresses, decorations etc for you but payment for these services should be
made direct to the company that will be proving you with the service.
Cancellation of any orders must be provided in
writing. In the event of a cancellation, any payment made shall be retained by
us. We may invoice you if you cancel the order within 14 days of the event for
lost of income which you agree to pay for in full with 7 days.
Dips Foods reserve the right to cancel any order
and will return the deposit (We will give notice before we cancel an order). If
the client breaks any of our terms and conditions at any time we reserve the
right to cancel the order and retain any payment made. You may be charged the
full amount if the cancellation is within 14 days from the date of the
Delivery & Storage
All catering order below 100 guests will incur a
delivery charge of a minimum charge of £25 if you require this delivery
service. All orders above 100 guests are entitled to free local delivery.
It is the client’s responsibility for insuring that
parking is available for all of our vehicles near the entrance of the venue and
is paid for if free parking is not available. If there is no parking for our
vehicles and we incur any parking fines or if we get clamped, the clients are
responsible for any such charges arising. Clients are responsible for congestion
and parking charges. If we arrange on behalf of you decorators, waitresses etc
then the same rule applies for them.
When food has been delivered please ensure that the
food is stored away from direct sunlight or heat sources and off the floor. If
certain items are to be kept cold or frozen then you must insure you do so. You
must make sure there are fridges and freezers available for our use and are large
for all the items to be placed inside.
Any changes to the final menus, services or final catering
numbers must be made 14 days prior to the first event (which includes weekends
as days). Any changes to the menu or services within 14 days to the event may
not be accepted.
If your numbers increase within the last 14 days,
we may be able to cater for your needs and if so you agree to pay for the
additional costs. The numbers cannot drop within the last 14 days at any point.
We reserve the right to substitute items on the
menu that become unavailable in the open market or that exceed reasonable
market costs. We will notify you (client or family member/friend who also
helped place the booking) for approval if time allows. If there is no time then
we will have to follow substitute the item for something else.
For example if you did not inform us that you was
going to have a sit down meal until 14 days before when came to finalized
everything, we will change our quote according to the new information. If you
do decide not to pay for the extra charges then we reserve the right to limit
our services for the difference in sums between the original cost and new cost.
Loss & Damage
The client is responsible for the damage or loss of
any items supplied by Dips Foods. Clients are also responsibility for any
damages or loss of items by other family members, guests or invitees. We will
inform you within 31 days of any cost in repairing or replacing any items that
Dips Foods as supplied. Payment must be made within 7 days of the notice being
issued. This also includes equipment that we have hired from other companies on
behalf of you or for Dips Foods use for your event.
If the items have been damaged by us then we will
not charge you for them.
On-site Catering & Kitchen Service
When our kitchen service is hired, the clients are
responsible for ensuring that the venue is open for access at the agreed time.
We do not accept any responsibility for any delays arising that our out of our
control. If the venue charges you for the extra time we take, then you agree to
pay these charges and are not down to us.
When our team comes on-site to cater, they will
have a set number of hours that they will stay. This will be discussed with the
client when the Kitchen Service is hired when placing the order. We reserve the
right to make additional charges for events that run beyond the time agreed
upon. The minimum charge is £10 per person per hour.
If the function is at home we will need a minimum
number of two 4.5 foot tables, lots of power supply (please ask for more
details) and access to all your kitchen facilities. Most of the times we do not
need to use your kitchen but if we do, then our staff will clean all areas
which have been used by us.
You must ensure that when our kitchen team comes on
site to cater, you must provide appropriate & safe kitchen space for us to
work. If unsafe or inappropriate work space, we are not responsible for any
service or products that cannot be provided. It is your responsibility to
ensure safe and appropriate working space is provided.
When our Kitchen Service is hired, clients are
required to take any cooked leftover food as we do not take any cooked food
back. If the client decides not to take the leftover food home, we will dispose
of it on site.
At no point should anybody apart from our kitchen
team enter the kitchen/kitchen area. We will not accept this at all as we have
insurances in place to protect our staff and they do not cover you and it will
stop covering us once the person enters the kitchen. Even if they leave the
kitchen 1 minute later, we still will not be covered. At this point you are
liable for the remainder of our time spent at the venue and for any
consequences therefore after.
Catering Services Guarantee
When informing us of final numbers to cater for
please make sure you include yourself, family, guest and all personal working
for you (e.g. musicians, DJ, waiters, Mandap People, Decorators, Maraj,
Coordinators, Photographers and etc.). If our kitchen service (staff who only
works inside the kitchen) is hired then these people do not need to be
counted in your final numbers.
It is your responsibility to ensure that you give
us the correct number of guest to cater for as our menus are sold on a per
guest basis. We are able to guarantee our services for the order that you give
On the day of an event if the number of guest
exceeds the number of people that we have been ordered to cater for, we reserve
the right to stop serving and start clearing up. We also reserve the right to
charge you for all the number of extra guest that eat on the day, which you
agree to pay for. The charge for each extra guest will be the agreed plate
price plus £1 extra per person. If you give us incorrect information regarding
anything we reserve the right to take action.
If our name becomes bad because you gave us
incorrect information and all guest started talking that Dips Foods ran out of
food or whatever it may be, we will take legal action for damages we occur. All
charges we occur will all be passed down to you which can include our lawyer
fees and more. You agree to pay for all fees.
We only offer food tasting sessions for wedding
functions. There is a max number of 4 people that are allowed to come to the
food tasting session and the charge for this is £50. If you do decide to book
us then we will be more than happy to refund you this cost.
When our catering team comes to your home premise
to do catering or friend’s home, you must ensure that a fully working
multipurpose fire extinguisher is available for use if needed. Other venues
such as hotels or halls are not your responsibility and are the responsibility
of the venue itself. But we suggest that you contact them to make sure all is
in place as if something happens on the day, we will not take responsibility.
You must make sure that you inform us of any allergies
that you or your guest suffers from 14 days before the event (which includes
weekends). We will do our best to help cater for these people but it is not
100% that we can. Please inform all members who are attending that they must
ask us if the food contains the product that they have allergies too. We will
inform them directly. If your guest does not ask us then we do not take any
responsibility at all.
We aim to read and reply to your emails once a day
but sometimes we may be busy and won’t be able to reply back. If the
question/menu or whatever it may be is important please give us a call between
the hours of 10am to 5pm. If no answer then please try again until we answer
the phone. Our telephone numbers can be found in the contact us section at
Please note that any voicemails left on the
telephone is not 100% guaranteed that we have listened to them and are going to
take the action from what you have informed us. Only when you talk to us during
our business hours we can guaranteed this.
If you order our unlimited soft drinks service, a
fair usage policy applies. Please ask us for more details regarding this.
Any abuse or threatening behavior will not be
tolerated at all and we reserve the right to take action. For more details
regarding this please call us and also email us. Please note it is your
responsibility to find out what action we can take. Please make sure you email
us and we email you back. (must be done before 7 days of the event) We will not
take the blame from you if you say you did not know about the actions.
All costs/deposits for venue and waste disposal
services are the client’s responsibility. If we have to sign a contract and it
says we have to take the rubbish back with us, please note we will not take the
rubbish back. The reason why we have to sign the contact is otherwise they will
not allow us in the venue. You agree to us signing the contract if this
applies. Please also note that some contacts state that the caters are
responsible for the cleaning of the venue, We may have to sign the contact but
please note that if you do not hire waitresses to clean or if you do not clean
before you leave, we at Dips Foods do not take any responsibility. If we give
you our kitchen service then yes we will clean the kitchen that was used by us.
Anything outside the kitchen is not down to us. You agree to us to sign the
Once again we will not take any rubbish back with
us due to cross contamination risks. If there are no bins available to dispose
the rubbish, the client is responsible for the disposing of the rubbish.
All utensils must be washed and dried thoroughly
and returned to us the following day of your event. If you fail to do so, you
may be charged a minimum £25 per day.
Clients must bring black bags for the rubbish,
empty containers for leftover food and extra drinking glasses to the venue If
not stated differently by us.
Our terms & conditions may change on our
website without notice. We recommend that you check them on a frequent basis as
we assume that you have read and accepted them. We also recommend that you read
conditions on our website is most up to date so we assume you have read them
and not the documents we send you via post, email, fax or even printed copy.
When you book us for a function, we may need to
come see the venue for ourselves. We may also need to send the venue our
documentations and this will be sent to them via email upon request direct by
Dips Foods Ltd has sufficient Public Liability
Insurance and will always maintain it. We advise that all food must be consumed
within two hours of initial serving. Any food consumed two or more hours after
first being served, is at the client’s discretion and therefore becomes their
responsibility. It is your responsibility to insure that you give us
appropriate serving time so that we can serve within two hours. We will then
serve according to your instructions after the 2 hours are up and all
responsibility is down to you and not us.
Dips Foods shall have no responsibility or
liability for failure to supply any services when prevented from doing so by
strikes, traffic, accidents or any cause beyond our control, or by orders of
any governmental authority.
When our Kitchen Service is hired, we will not
allow anybody in the kitchen due to health and safety and liability reasons.
You must and I repeat must make sure that nobody apart from the kitchen staff
enters the kitchen. If any other member of guest/ family member enter the
kitchen, you will be responsible for all liability and insurance for all
personal in the kitchen. If there is a constant problem of guest entering the
kitchen or not leaving then we will reserve the right to stop working, clear up
and walk away as you have not complied with our terms and condition and you are
breaking the law.
Dips Foods Ltd accepts no liability whatsoever
arising from a result of any representations, breach of contracts, late
delivery of product, negligence or otherwise including but not limited to any
liability for indirect or consequential loss, or loss of profits, revenue,
business or goodwill except for liability of death or personal injury caused by
Dips Foods Ltd negligence.
This website contains material which is owned by us
or has been given to us for our use. This includes, but is not limited to:
- The design
All of our material is copyright protected. This
also includes downloadable material from our website or via emails (these
emails can be direct from us or from a client, family member or friend).
We reserve the right to use any images that we (Dips
Foods) or our business partners (companies that we work alongside) take at the
event for use on our website or other documents. You must inform your entire
guest about this. If you do not want us to use these images then you must inform
us and we will take action within 3 months to implement these actions. Please
note maybe sometimes 3 month period may not apply if we have a contract and
have placed the advert or whatever it maybe for over the 3 month period. You
must inform us of your choice at www.dipsfoods.com.
Our website may contain links to other websites. We
do not have any responsibility for the contents of the linked websites. We only
provide these links for your convenience.
images on our site for the food items may look different from the food dish
itself as we have changed the look of the item. We will do our best to keep the
images up to date.
If there was ever to be a complaint, you need to
email us at firstname.lastname@example.org within 7
day of the complaint. Otherwise we must get a letter from you within 7 days of
the complaint to our office (address in contact us at www.dipsfoods.com).